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Issue Report Form

Please complete the form below so our support team can review your issue.

i

Before you report an issue

We recommend checking the FAQ and tutorial videos for your product first. This can help confirm whether the issue is related to setup or operation and avoid unnecessary repair reports that may delay your product use.

Watch Tutorials / View FAQ

Email Address *

Product Information

* Required fields

Product Model *

Serial Number

Optional. The serial number helps us identify your product faster.

Issue Details

Issue Category *

Issue Description *

Photos or Videos *

Click to upload photos or videos JPG, PNG, MP4 or MOV. Please make sure the issue is clearly visible.

Purchase Information

Order Number *

Purchase Date *

Purchase Store / Platform *

Proof of Purchase

Click to upload invoice, receipt, or order screenshot Optional. Supports JPG, PNG or PDF.

By submitting this form, you agree that Hohem may use the information provided to process your support request.

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